Shipping - Arrival Time
All U.S. orders are shipped via a trackable shipping carrier (DHL, UPS, etc.).
Exception: orders shipping to Alaska, Hawaii, Puerto Rico, P.O. Boxes and military addresses will ship via USPS Priority Mail with a delivery confirmation.
Orders are shipped, on average, within 24-48 hours from the time that the order is placed. Therefore, most orders should be received within 4-10 business days from the time that you place your order.
You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
In order for you to return merchandise, you must obtain an RMA number from the Customer Service Department. RMA requests are only processed within 7 days of the receipt of the order.
Returns must be received within 30 days of the date of issue of the RMA number.
No returns will be accepted without our prior authorization.
Please include the following information:
1. Full name and address
2. Phone number
3. Original Order Confirmation Number (if available)
4. The reason for returning the merchandise
5. RMA number
Please send the merchandise to:
Care of CELEBRITYFRAGRANCE.COM
104 Parkway Drive South
Hauppauge, NY 11788 USA
Once we receive a return from you (with all of the proper information), we will credit your account (less any restocking or shipping fees if applicable) and notify you that the product has been successfully returned.
Shipping - International
Shipping costs range depending on your location. Orders typically arrive within 5-15 business days.
*please note, customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.
Shipping - Standard Ground USA
All U.S. orders will be sent via UPS, FedEx or the most economical service available.
Expect your package within 7-10 business days depending upon your geographic location.
Shipping charges will vary depending upon the quantity and weight of your order.
All of the products showcased throughout perfume.ecrater.com and CelebrityFragrance.com are 100% original brand names. We only carry genuine brand name perfumes and colognes. Absolutely NO imitations or knock-offs.
Does eCRATER support Secure Socket Layer (SSL) encryption?
Yes. SSL (secure order protection, secure certificate or digital certificate) is a protocol for securely encrypting and transmitting electronic information between web servers across the Internet, and is the most popular method for ensuring the secure transmission of information. A locked security icon on the browser shows that the connection is encrypted.
A BrandsWest site
CelebrityFragrance.com and perfume.ecrater.com are brought to you by BrandsWest. Payments by Paypal, Money Order, Cashiers Check, or Personal Check will be paid to BrandsWest LLC upon checkout. We've been in business since 2003. Thank you for your loyal support!